Delivery & Returns
Deliveries will take between 3-15 working days. You will receive your tracking details via email once your order has been shipped.
UK and European orders are sent via Tracked and Signed Royal Mail, whilst other orders will be sent via Standard shipping DHL.
Collection is available upon request.
Some items maybe readily available and will therefore not be subjected to the additional wait time.
If there are any issues with your order please email info@hermain.co.uk
All items undergo a strict quality assurance process before shipping out to ensure that you receive quality items.
Unfortunately, we do not offer refunds on items which have been tampered with and are no longer with their original tags and packaging. Additionally, to receive a refund, the items being returned must be sent to the identified returns address.
Once the items have been received, they will first undergo an inspection to ensure that they meet the requirements, in that they are still in a good quality state, have not been installed on any persons, and have all original tags and packaging on or attached to it.
- Items must be returned within 14 days of delivery
- Unauthorised returns will be refused or disposed of
- Custom/ pre-order items are non-refundable
- Item(s) must be unused in good condition with the texture unchanged. Ties/ clips must not be untied or cut
- All returns shipping and handling costs will be the customers responsibility therefore we suggest sending via a courier which provides full tracking and delivery confirmation
- All orders must be received first before an a return can be processed. A return should take no longer than 7-10 working days to be processed back with us and refunded to your account. This includes review times with our warehouse and processing times with your chosen payment method
ORDER CANCELLATIONS
Orders are processed immediately to ensure we can deliver to you as soon as possible. For this reason, orders cannot be cancelled/ modified once placed.
REFUNDS / STORE CREDIT
Refunds are processed back to your original payment method (subjected to a non-refundable payment processing fee as these fees are also not refunded back to us from your chosen payment processor selected at checkout) or store credit (to the full value amount). Please note that postage fees will also be deducted before a refund is authorised and store credit orders will be subject to a new shipping cost. On the rare occasion that you are unhappy due to an issue with your order, please get in touch via email where we will be sure to provide a resolution as soon as possible.
HOW TO RETURN
Please email info@hermain.co.uk to start your return with your:
- ORDER NUMBER
- REASON FOR RETURN
- PICTURES ATTACHED OF ITMES NEEDING TO BE RETURNED